Adjudications and Informally Resolved Complaints Archive
Older adjudications and informally resolved complaints.
This case looked at concerns raised by a complainant who was in receipt of a number of unwanted emails. The member runs an affiliate network and the affiliate had sent out emails frequently to the complainant promoting different brands. It appeared that only one of the brands involved was connected to the member’s network. The […]
The DMC investigated a complaint from the daughter of an elderly and vulnerable lady who had received a coin she said she did not order. The complainant’s mother had returned the coin to the member but her account was still passed to debt collectors. A number of unsuccessful attempts had been made to contact the […]
The DMC investigated complaints from two businesses who had ordered a door drop delivery. Neither complainants were satisfied that the deliveries had been carried out adequately and they had both described their relationship with the member as strongly lacking in terms of engagement, responses and assurance that their leaflets had been delivered. In the materials […]
This investigation centred on five complaints received against Fulcio Marketing, a Business to Business direct marketing company. The complainants raised alleged failures to supply data in conformity with orders; misleading actions in supplying education sector data that proved to be sourced by a Freedom of Information request; claims for repeat annual payments for data that […]
This investigation related to a complaint regarding a consumer who, despite being registered on the Telephone Preference Service, was contacted by a legal services company seeking to sell its services. This call was made after the person called had been identified as someone who had consented to future marketing during a lifestyle survey call made […]
This investigation related to complaints received from two individuals whose TPS registered numbers were contacted by DLG to undertake a survey for lead generation purposes. DLG had obtained the details from two off-shore call centres who were themselves carrying out lead generation surveys for a number of clients including DLG. These call centres were, in […]
Hollywood Marketing has resigned its DMA membership by agreement between it and the DMA following an incomplete adjudication process. The DMA will be making no further comment publicly or privately on the case.
Please note that the Commission investigates complaints against DMA members involving breaches of the DMA Code. Any adjudication is based solely on compliance with the DMA Code and it does not, and cannot make comment on the lawfulness or not of the members’ actions. This case centred on the supply of data of over 2 […]
Please note that the Commission investigates complaints against DMA members involving breaches of the DMA Code. Any adjudication is based solely on compliance with the DMA Code and it does not, and cannot make comment on the lawfulness or not of the members’ actions. This case centred on the supply of data of over 2 […]
Please note that the Commission investigates complaints against DMA members involving breaches of the DMA Code. Any adjudication is based solely on compliance with the DMA Code and it does not, and cannot make comment on the lawfulness or not of the members’ actions. This case centred on the supply of data of over 2 […]